Team of professional consultants in modern office

About ConsultSmart

We're dedicated to transforming consultation experiences through education, insight, and practical strategies

Our Story

ConsultSmart began in 2010 when founders Emily Reynolds and Marcus Chen identified a critical gap in the consultation industry. As experienced consultants themselves, they observed that while much attention was focused on improving consultant techniques, very little guidance was available for clients on how to maximize their consultation experiences.

This insight led to the development of our first workshop, "Making the Most of Your Consultation," which quickly gained popularity among corporate clients seeking to improve returns on their consultation investments. What started as a two-person operation has now grown into a respected organization with offices in three cities and a team of specialized consultants and educators.

Through our journey, we've worked with over 500 organizations and thousands of individual clients across diverse industries. Each experience has deepened our understanding of the consultation dynamic and refined our approach to client education. Our methodology is continually evolving based on research, client feedback, and emerging best practices in professional communication.

Today, ConsultSmart stands as a leader in consultation optimization, focusing on empowering clients with the knowledge and skills they need to avoid common pitfalls and achieve transformative outcomes from their professional consultations.

The beginning of ConsultSmart with founders

Our Mission & Values

Our Mission

At ConsultSmart, we exist to transform the consultation experience by empowering clients with the knowledge, tools, and confidence they need to become active partners in the consultation process. We believe that informed clients not only receive better service but also drive better outcomes for all parties involved.

We're dedicated to democratizing expertise by making best practices accessible to everyone, regardless of their previous experience with professional consultations. Our goal is to create a world where every consultation leads to actionable insights and measurable results.

Our Core Values

  • Client Empowerment: We believe in shifting the power dynamic from one-way expert delivery to collaborative partnership.
  • Practical Wisdom: We focus on actionable knowledge that makes an immediate difference, not abstract theory.
  • Continuous Improvement: We constantly refine our methods based on research and feedback.
  • Accessible Expertise: We communicate complex ideas in straightforward language everyone can understand.
  • Measurable Impact: We define success by the tangible results our clients achieve.

Meet Our Expert Team

Our diverse team of specialists brings decades of combined experience across multiple consultation disciplines.

Dr. Emily Reynolds, Founder & CEO

Dr. Emily Reynolds

Founder & CEO

With a Ph.D. in Organizational Psychology and 15 years of consultation experience, Emily pioneered our client-centered methodology. Previously a consultant for Fortune 500 companies, she identified the critical gap in client preparation that inspired ConsultSmart's founding.

Emily has authored two books on effective client-consultant relationships and regularly speaks at international business conferences.

Marcus Chen, Co-Founder & Head of Research

Marcus Chen

Co-Founder & Head of Research

Marcus brings a data-driven approach to consultation effectiveness, with a background in behavioral economics and business analytics. He leads our research initiatives, systematically identifying patterns in consultation failures and developing frameworks to address them.

His innovative assessment tools have become industry standards for measuring consultation ROI across multiple sectors.

Dr. Sophia Patel, Workshop Director

Dr. Sophia Patel

Workshop Director

Sophia specializes in translating complex consultation concepts into engaging, accessible learning experiences. With a background in adult education and corporate training, she has designed our workshop curriculum to accommodate diverse learning styles and professional contexts.

Her interactive teaching methodology has been recognized with multiple industry awards for instructional excellence.

James Wilson, Client Success Manager

James Wilson

Client Success Manager

James ensures that our methodologies translate into real-world results for our clients. With extensive experience in customer success and implementation consulting, he has developed our follow-through protocols that help clients maintain momentum after their initial training.

His client-centered approach has resulted in our industry-leading 94% satisfaction rate and exceptional client retention.

Our Achievements

Over the years, we've built a track record of excellence in transforming consultation experiences.

500+

Organizations Served

From startups to Fortune 500 companies across diverse industries, we've helped organizations of all sizes improve their consultation outcomes.

94%

Client Satisfaction

Our clients consistently rate their experience with us at the highest levels, with the vast majority reporting significant improvements in consultation effectiveness.

12,000+

Workshop Participants

Our specialized workshops have equipped thousands of professionals with the skills to maximize their consultation investments.

47%

Average ROI Improvement

Clients report an average 47% increase in consultation value after implementing our strategies and frameworks.

What Our Clients Say

The impact of our work is best expressed through the experiences of those we've helped.

ConsultSmart transformed how our entire organization approaches external consultations. Before working with them, we were spending millions on consultants but implementing less than half of their recommendations. Their workshops gave our team the structure and skills to extract maximum value from these engagements. The ROI on our consultant spending has more than doubled in the past year alone.

Sarah Richardson, CFO at GlobalTech Industries

Sarah Richardson

CFO, GlobalTech Industries

As someone who regularly engages legal, financial, and business consultants, I was skeptical that a one-day workshop could significantly improve these interactions. I was wrong. The frameworks ConsultSmart provided have completely changed how I prepare for and participate in these meetings. I'm now getting answers to questions I didn't even know to ask before, and the value of each consultation has increased exponentially.

Michael Torres, Entrepreneur & Investor

Michael Torres

Entrepreneur & Investor

We initially engaged ConsultSmart to train our senior leadership, but quickly realized their methodology would benefit our entire client-facing team. Their approach is refreshingly practical and immediately applicable. Since implementing their consultation preparation framework, our client satisfaction scores have increased by 32%, and we're seeing much higher implementation rates for our recommendations.

Dr. Alisha Johnson, Director of Client Services at Meridian Healthcare

Dr. Alisha Johnson

Director of Client Services, Meridian Healthcare

Our Facilities & Workshops

Take a glimpse into our consultation training environments and workshop sessions.

Ready to Transform Your Consultation Experience?

Whether you're seeking to improve personal consultation outcomes or enhance your organization's approach to professional advice, our team is ready to help you implement proven strategies for success.

Contact Our Team